Privacy Policy

At T'Mora, accessible from our website, protecting the privacy of our visitors is one of our primary objectives. This Privacy Policy document outlines the types of information we collect, record, and how we utilize it.

1. Information We Collect

When you purchase a product through guest checkout, we collect essential personal details to facilitate order shipping and payment confirmations, including:

• Customer Full Name
• Delivery/Shipping Address
• Email Address
• Mobile/Contact Number

2. How We Use Your Information

We process your personal information strictly to fulfill our business commitments, including:

• Processing checkout transactions securely via our payment gateway (Razorpay).
• Shipping your product purchases to the destination address specified.
• Communicating order status confirmations, receipts, and shipment tracking codes.
• Responding to support tickets, queries, or refund requests.

3. Payment Gateway Security

All online payments are securely processed by Razorpay Checkout. T'Mora does not collect, record, or store critical payment credentials (such as credit/debit card numbers, CVVs, net banking passcodes, or UPI pins) on our servers. Razorpay processes all transactions adhering to PCI-DSS compliance regulations.

4. Information Sharing and Disclosure

T'Mora does not sell, trade, rent, or lease your private personal details to third-party marketing companies. Your information is shared only with trusted delivery/courier partners (e.g. India Post, Delhivery) to facilitate physical package shipping and logistics.

5. Data Retention

We retain transaction and shipping details in our database (Supabase) as required to support order tracking, fulfillment, accounting obligations, and refund eligibility processing.

6. Contact Us

If you have any questions or require more information regarding our Privacy Policy, please contact our support team at:

Brand/Marketer: T'Mora, Kanjani, Thrissur, Kerala, India
Email: tmoraherbaltea@gmail.com
Phone: +91 8304810437