Refund & Cancellation Policy

Thank you for shopping at T'Mora. Because our Classic Hibiscus Tea is a consumable food product, we operate under strict hygiene and health safety guidelines. Our refund and cancellation policy is detailed below:

1. Cancellation Policy

You can request to cancel your order within 2 hours of placing it. Once an order is processed, packaged, or handed over to our shipping and dispatch partners, it cannot be cancelled. To request a cancellation, please email us immediately at tmoraherbaltea@gmail.com with your Order ID.

2. Returns Eligibility

Due to the perishable nature of food items, we only accept returns if the product package you received was **physically damaged during transit** or if you received the **incorrect product variant**. To be eligible for a return:

• The claim must be filed within 7 days of delivery.
• The outer resealable tea standing pouch must remain unopened and unused.
• You must provide photographic or video proof of the damage or mistake.

3. Refund Processing

Once your return claim is received and inspected, we will send an email notification regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically credited back to your original payment method (via Razorpay) within 5 to 7 business days.

4. Return Shipping

In the event of verified transit damage or shipping errors, T'Mora will arrange a courier pickup for the damaged item, or reimburse reasonable return shipping costs. Please do not send your purchase back to the manufacturer without first contacting our customer service department.

5. Contact Details

For support, refunds, or product exchanges, please contact our team:

Brand/Marketer: T'Mora, Kanjani, Thrissur, Kerala, India
Email: tmoraherbaltea@gmail.com
Phone: +91 8304810437